If you have issues signing in to PassWatch, it's crucial to conduct a systematic troubleshooting process.
1. Make sure PassWatch is activated
Before you can start using PassWatch, you need to activate it on your account.
2. Check your credentials:
Double-check the accuracy of the entered credentials, including username and Master Password. Do note that your password is case-sensitive.
3. Password Reset:
If you're unsure what your password is, try resetting your Master Password. This can be done by clicking on Forgot Password when attempting to log in.
4. Clear browser cache:
Sometimes, stored cache data can interfere with the login process. Try clearing your browser's cache and cookies, then attempt to log in again.
5. Browser or Device Change:
Try logging in from an alternative browser or device to isolate platform-specific problems.
If none of the above steps resolve the issue, reach out to PassWatch support for further assistance. We can help troubleshoot the issue, and ensure you regain access to your account.