What do I do if I do not recognize a change in my bank account?

If you notice a familiar change in your bank account or you receive an alert please follow these steps:

1. Review the Change

Check the details of the transaction or change you don't recognize. It could be a transaction, an update to your personal information, or a change in your account settings.

2. Contact Your Bank Immediately

  • Call your bank using the number on the back of your card or their official website. Avoid using contact information from emails or messages, as they could be phishing attempts.
  • Report the suspicious change to Ultra Identity Defense and ask for details. Confirm whether it was a legitimate action or an error.

3. Freeze or Lock Your Account:

  • If you suspect fraud, ask your bank to temporarily freeze or lock your account to prevent further unauthorized activity.
  • Request a new account number and card if needed.