If you notice a familiar change in your bank account or you receive an alert please follow these steps:
1. Review the Change
Check the details of the transaction or change you don't recognize. It could be a transaction, an update to your personal information, or a change in your account settings.
2. Contact Your Bank Immediately
- Call your bank using the number on the back of your card or their official website. Avoid using contact information from emails or messages, as they could be phishing attempts.
- Report the suspicious change to Ultra Identity Defense and ask for details. Confirm whether it was a legitimate action or an error.
3. Freeze or Lock Your Account:
- If you suspect fraud, ask your bank to temporarily freeze or lock your account to prevent further unauthorized activity.
- Request a new account number and card if needed.