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Getting started
Which platform would you like to get started on?
General
FAQ
- Can I use my Ultra Antiivirus prouducts on iOS and iPhone?
- How do I contact customer support?
- How do I disable Windows Defender on Windows?
- How many devices can I install my Ultra Antivirus products on?
- Ultra AV System Requirements
- Unable to enter verification code
- What is a False Positive?
- Where can I find the verification code?
- Which devices are the Ultra Antivirus products compatible with?
- Why can't I log in with my Kaspersky username and password?
Getting started
Onboarding & Billing
Onboarding
- Does Ultra Antivirus have access to my personal information now?
- How are Kaspersky Labs and Ultra Antivirus related?
- How do I access my Ultra Antivirus account?
- Is Ultra Antivirus US-based company?
- What to expect from the Kaspersky -> Ultra Antivirus transition
- What will happen to my Kaspersky Labs service?
- Why has my service changed?
- Will I receive the same features with Ultra Antivirus as I did with Kaspersky?
- Will Ultra Antivirus be subject to the same restrictions as Kaspersky Labs?
Payment & Billing
- How can I get a refund?
- How do I cancel my subscription?
- How much does Ultra Antivirus cost?
- What if I am not satisfied with Ultra Antivirus?
- What will happen to my Free account?
- When will I be charged for Ultra Antivirus?
- Why do I have multiple subscriptions?
- Why has my billing/renewal date changed?
- Why is my price higher than expected?
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