If your purchase was made with us after the transition started, you can contact our support for a refund. You can also cancel the subscription yourself through your account dashboard. If you decide Ultra AV is not for you during your first 30 days, we'll refund your subscription in full.
If you purchased your subscription with Kaspersky before the transition started, we are unable to issue a refund as your purchase was not made with us.
Do note that if you decide to resubscribe at a later date, we can not guarantee you'll be able to resubscribe at the low price you're currently paying as a result of the Kaspersky > Ultra Antivirus transition. That price is exclusively locked in as part of your transition from Kaspersky to us. If you cancel your subscription and resubscribe in the future, you would have to resubscribe at the full price of $199.99/year.