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Troubleshooting

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  • How do I exclude files and folders from the scan on Windows?
  • Virus scan is stuck on "Initializing database"
  • Recover quarantined files on Windows
  • Unable to start a scan on Windows
  • Folder Access Denied
  • This device is not supported
  • This program can only be installed on versions of Windows designed for the following processor architectures: x86
  • This program can only be installed on versions of Windows designed for the following processor architectures: x64

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